After working as a GrabFood Walker for a Month


I've actually been with GrabFood for more than a month now, and I've kinda mixed feelings about GrabFood.

Well, it obviously doesn't feel good when you've your pay cut (see previous post about the adjustments in bonus and incentives) but it's definitely not just about these adjustments!

Ok, why not we start with what I enjoy/like about working as a GrabFood walker.

Pros


1) Own time Own Target (OTOT)

I guess it's pretty obvious that it's very flexible working for GrabFood. I can turn on the app to accept jobs whenever I want and where-ever I want. I can choose to just "nua" (rot at home) and not work for days without having to be warned or anything!


2) Exercise


Let's face it, how motivate are you about exercising? Now, you get paid to walk around! Just imaging this, walking to the nearest McDonald's to collect the food and then down a few blocks can earn you $4-4.50, why not?


3) Decent earning


It really depends on how hardworking you're, but it's possible to be able to earn enough to feed yourself, pay your bills and still save some money.


4) Know the food around 


What other better ways to know about what is popular and what is new in your area? I mean you're delivering them to the eaters! How can you not know enough about them?


5) Little social interaction


Although GrabFood is a "service industry", it's not one that you need to do extensive social interactions. It's really good for people like me who is kinda socially awkward. The usual "enjoy your meal" and "thank you" with a smile is usually enough to satisfy the customers. Afterall, its the food they care about.


6) Hotline/Help System is good

I've faced a few problems while delivering (app hanging/lagging, customer cancelling, payment problem) and when I contacted the CS or the telegram chat, I usually get respond pretty fast. (Of course not immediate but at least you don't end up waiting for 15 minutes and still nothing!) They're pretty helpful and willing to help you solve your problems.


7) "Hot" heat map indicator
  Related image
Grab have updated their app to show the "hot" zone whereby you're more likely to receive orders. They're usually mark in a different shades of red rectangle (the redder = more demands = more likely to receive orders). This is really helpful for those who wants to camp and wait for orders or wish to do for short hours only.


Cons


1) Under the sun/rain

Being a delivery person means that you've to delivery the goods (food) within a reasonable time frame when you accept an order. So you must be prepared to walk under the sun or if it rain suddenly. I was caught in the rain thrice but I still have to deliver the food.


2) Heavy food

There is no way you can know the content of an order until you accepted the job. I've gotten a few orders that consist of 6 upsized combo meals (6 large drinks!!), 20 items of Dim Sum or zi char for a family of 5! The most memorial order I ever sent was this order from Popeye that is as heavy as a small sack of rice! Lucky for me, the order was to be delivered to a nearby shop-house (within 0.4km), which I can still tahan.

I usually try not to cancel order after I accepted them, but I guess there will be one day that I just have to because there is just so much weight I can carry!


3) Out of the way (Far orders!)

I've no idea how GrabFood define "walking distance" because I've received orders that are far away. It's either the pickup location is far away from me(current location) or that the customer's house is far away from the pickup location (store/restaurant) itself! And the worst, sometimes, you get both the situations mentioned! The furthest I've walked, 2.6km. It's a grouped/batch order which means, 1 pickup location (store) to 2 customers. For batch orders, GrabFood would determine the dropoff sequence and sometimes it's not the best sequence and you end up taking a longer route.

Update: I've gotten a single order that is 3.02km!!


4) Busy/Slow Stores

Some stores are just super busy and crowded on certain days or timing, and if you've orders from there, you must be prepared to wait at least 10-20 minutes! And then you might meet some stores that OFF their grab receiver (or whatever you call that) and they'll only switch it on when you arrive to pickup orders. And I can me tell you, at some places, the app/receiver takes a long time to boot!


5) Data Consuming


To receive orders, you need to be connected to either 3G/4G or wifi, there is no other way around it. With that said, you need to have a data plan and it should be as stable as possible. I've faced problem/delay with delivery (due to stupid Starhub being unstable). I got disconnected and logged out of the app. I couldn't log back in since I've crappy network and I couldn't see the customer's address.

A rough estimation of data usage: I'm on 3G and I've used about 6.8GB of data in 20 days! My usage are for about an average of 5-6 hours on the GrabFood app per day, with about 1-3 hours of YouTube and social gaming (while waiting for orders and during my breaks) daily.

You can expect at least 0.2-0.3GB of data usage daily if you do want some entertainment while delivering/waiting for orders.

6) Long waiting hours in between jobs/unpredictable

The demand in number of orders really depends and changes daily. On slow days, I can wait for 3-4 hours and only gotten 1 or 2 orders and then there will be days I can have back to back orders.


7) Walkers are less desirable

Unfortunately, I've faced customers that prefers non-walkers because walkers are considered "slow" to them and they can say somewhat nasty things like, "don't accept job when you're on foot!" Perhaps they failed to understand what "walkers" mean.


Grouped/Batch Order


Grab has released its newsletter and had mentioned that there will be improved grouped/batch orders. You can receive a 2nd or even 3rd or 4th order while on your way to the restaurant or before you pickup your last order, as long as they're from the same restaurant.

So let's say I got an order (order 1) from McDonald's and on my way there, there is another order from the same McDonald's to somewhere quite near to order 1, I'll be auto-assigned that order (order 2). Of course I can cancel it if I think its not convenient or so, but yes, penalty will incurr.


Why I included this in a new "section" of its own is because I've a love-hate feeling about grouped orders. I've gotten a few of them. Some are really good (like just opposite blocks or a few blocks down) but some are miles apart, like at least 4-5 bus stops away or at different parts of the zone. Also, the delivery fee calculation of grouped orders are always puzzling.

And pray hard you don't get huge order (like 6 upsized combo meals!) for grouped orders, or you'll need 8 tentacles to carry them! LOL.


Overall, it's still pretty good to work for GrabFood as a walker.I mean at least now its still pretty worth it, even after the adjustments. I can't say for the future though, as I heard that the the bonus and incentives have been removed completely for the GrabCar divers, leaving them with much lower earnings.

Well, we can only pray and hope.

4 comments:

  1. Hi thanks for your blog. I've applied for grab walker but no reply for 2 weeks, how long is your application at that time? Thanks~

    ReplyDelete
    Replies
    1. Hi, I waited for around 1 month. So perhaps you have to wait a little more before they get back to you.

      Delete
  2. Hello,

    thank you for your informative posts about Grabfood Walker. I am keen to start doing it part time as well but just for short term. I have yet to collect the grabfood walker kit and i would like to ask if the refundable deposit, is it truly refundable? or grab would cook up some story to make you keep it?

    In addition, do you travel around SG in seek of spike demands? Or staying within your neighbourhood is sufficient?

    Lastly, how many orders do you usually get in an hour?

    Thank you!


    @ unknown: For me, it only took 20 minutes, from application online to receiving the confirmation email.

    I suggest you check with Grab asap!

    ReplyDelete
    Replies
    1. Hmm... perhaps, because I was rejected once (because of photo quality) and then had to resubmit so they take longer to go through my submission? Anyway, I think I did waited for some time before they get back to me about the rejection and then waited some more after I resubmitted. But no harm contacting them to find out more.

      About the refunding of the kit... I cannot answer that because I'm still doing GrabFood and not thinking to return them yet! But I'm going to guess that they probably won't be so "black heart" to not refund... anyway, just a reminder, you don't need to pay cash for your "deposit", but then you'll start with -$50 in your account.

      Hmm... as you know orders are pretty unpredictable so it'll be difficult to answer those questions. On days that demands are low, you can wait and wait for hours and maybe only get 1-2 orders only, on days with high demands, you can be getting 1 order after another!

      Unless you're staying close to malls or "big" (not those u-lu u-lu kind) or popular stores/hawkers/coffee shops or McDonald's, you can stay home/in your neighbourhood and still receive orders, else it will be quite rare.

      If no, you probably have to go out and hang around certain "hotspots" (marked in Red rectangles on the GrabFood app, usually around malls) to have a better chance of receiving orders.

      Also, the timing affects the demand, so your best bet is

      1) Get into hotspots (the redder the better!)
      2) During lunch and dinner time (after 2 and 8pm is usually more quiet).

      Hope this helps.

      Delete

Popular Posts